Customer Reviews

Here are a small selection of recent reviews and experiences from customers of J. A Coles.

Teresa R

“We used J A Coles for our move recently and thought they were brilliant. From the quoting process through to email/phone correspondence and the removals guys themselves who went above and beyond to ensure the move went smoothly. We wouldn’t hesitate to recommend them to friends and family and will use them without hesitation when we move again in the not too distant future!”

Natalie G

“Amazing last minute job! After having two removal firms drop out and have a completion that was up in the air, Coles were incredible at being on standby and dealing with the move quickly and professionally. Would thoroughly recommend.”

Yell Review

Pam K

“I have to say, what a great service and a pleasure to use J A Coles. I had to move very last minute as we all know when selling a property its very much touch and go. The team were ready to take my call and with date/time and were prepared for it. The removal guys were fabulous, they made it look all so easy. Very comfortable to be around and they were so lovely.

They arrived at my new property and the sofa could not get through door. Without no panic, they had the situation in control and dealt with it swiftly. I am so grateful.

Will be moving again to my permanent new home and there is no doubt I will be coming back to J A Coles and have also recommended to all my friends and family.
Thank you once again.”

Cabrera C

“Great service and happy to recommend them. Second house move I have done with the Great service from Coles. They were reassuring and attentive. We went with the packing service included and they were able to do packing in a half a day that would have taken me week. They took away the stress of the whole move.”

Yell Review

Michelle B

“Amazing service from start to finish. Geoff visited my flat initially for the estimate and immediately put me at ease. He handed over to Daniela in the office who was friendly, understanding and so accommodating when I was having a moving wobble!

On the day of the move , George turned up and couldn’t get the van into the car park but this was not an issue, he called back to the office and they sent another smaller van. I had George, Conrad, Darren and Ali loading all my stuff and they were nothing short of amazing! Nothing was too much effort, it was all handled with ease and professionalism. They even dealt with me having a little cry and made a joke which diffused my anxiety.

George and Tony moved me into my new home the next day and were in and out in an hour! They were speedy but very respectful and nothing got broken or damaged. I am delighted with the service I received from J A Coles and would not hesitate to use them again.”

Susan S

“The easiest move ever! Thanks to Daniella, the American packers and Coles delivery personnel from Manchester. Everything went smoothly and was better than expected. Thanks for making it seamless and stress free.”

Review via Email

Enrico D

“The move was slightly out of the ordinary, as it involved relocating both my working and living space at once. The destination being on the top floor of a 5 storey building with no lift was a bit of a worry, but the team was absolutely and truly amazing! They made the whole experience as painless and smooth as anything. Tidy, super considerate, fast and nice crew to have around! I could not recommend them more highly. Thank you!”

Yell Review

Sian D

“We found the service that Coles offered very personable & professional from start to finish. Each person was extremely knowledgeable which offered a sense of calm at a stressful time. The guys who moved us were happy and helpful!

We’d definitely recommend you to anyone looking to move.”

Caroline M

“Coles actually moved me twice. Initially from Tufnell Park to your storage and then from storage to Berkhamsted.
On both of the moves I found the staff to be very professional, friendly and cooperative.

Daniela and Jeff were also very professional and helpful and the woman who answered the phone, (sorry do not know her name). I would certainly recommend this company and in fact have already. My friend also moved to Berkhamsted and used their services.

Their prices were reasonable and the fact that they do not charge to dismantle/re-mantle things like beds is very good, as these are charged quite high by other companies. I had no breakages with either move and so all in all I was very satisfied as I’m sure you do not need me to tell anyone – moving is incredibly stressful, but their parts in my moves went very smoothly and I am very grateful for that.”

Review via Email

Richard M

“I was really impressed with the service. I’m afraid I can’t recall the name of the lead guy on the day but he was really excellent, galvanising the team to get everything done in good time and in good spirits on what was a very rainy day.

The team were on time and worked extremely hard. I have no plans to move again any time soon but I would use JA Coles again and would recommend the service. The admin team beforehand was also very responsive and accommodating.”

Yell Review

Jimmy B

“We looked at many companies for our removal from London to Lyon and thankfully chose J A Coles. The quote given was fair with no hidden charges. Daniela was our contact and helped us throughout the process. She was proactive, helpful and was always available to answer questions and keep us up to date on the status of the move.
Our belongings were picked up at the time stated on the invoice and several paintings carefully wrapped and protected as promised.

The moving teams on both ends were professional and worked efficiently. A special mention to Darren on the French side who went out of his way to make sure everything was placed where we wanted it.

We highly recommend J A Coles for a removal and would contact them again should we need to do so.”

Want to leave us a review?

If you would like to share your experience as a customer, please leave a Google review or email it to us directly.

How Can We Help You?

Whether you need a national or international removal company, contact Coles today for a free quotation and superior service every step of the way.

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by: The Furniture & Home Improvement Ombudsman, 1-5 Argyle Way, Stevenage, Herts SG1 2AD –

Same Day Call Back - Get in touch and we'll contact you today to discuss what you need